At OneFit Gym L.L.C. (“OneFit”, “we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.
1. Information We Collect
We may collect:
- Name, email address, phone number, and contact details.
- Your date of birth, when you ask us for a free pass, a class, a membership or a call back.
- Account login details, if you register.
- Payment information, processed securely by third parties.
- Fitness preferences you provide, such as training goals.
- Technical information, including IP address, browser type, and cookies.
2. How We Use Your Information
We use your information to:
- Provide and manage memberships, bookings, and services.
- Set up and manage your customer profile in Glofox, the gym management system we use, so we can arrange your visit, apply our minimum age and avoid duplicate records. A customer profile is not a membership and costs nothing.
- Process payments and subscriptions.
- Communicate with you about classes, offers, or updates.
- Improve our website and user experience.
- Comply with UAE legal and regulatory requirements.
3. Sharing of Information
We may share your information with:
- Payment processors and trusted IT service providers.
- Glofox (ABC Fitness), the gym management system that holds our customer profiles, bookings and memberships.
- Government authorities when legally required.
- Our affiliates or partners if needed to deliver services.
We never sell or rent your personal data.
4. Data Security
We apply reasonable technical and organizational measures to protect your data. However, no method of transmission online is 100% secure.
The date of birth you give us with an enquiry is stored encrypted in our enquiry system, used only to set up your customer profile, and deleted from it no later than 30 days after your last enquiry. Your customer profile in Glofox keeps it as part of your customer record until you ask us to delete it.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly.
- Performance & Analytics Cookies: Help us understand how visitors use our website, such as Google Analytics.
- Functional Cookies: Remember your preferences and settings.
- Advertising Cookies: May be used to deliver relevant ads and measure performance.
Managing cookies: You can manage or disable cookies in your browser settings. Please note that some features of our website may not function properly without cookies.
6. Your Rights
Under UAE law, you may:
- Request access to the data we hold about you.
- Ask us to correct or delete your data.
- Withdraw consent where processing is based on consent.
7. Children’s Privacy
Our website is not directed at individuals under 18 years old. If you are under 18, please ask a parent or guardian to contact us for you. Enquiries for children's classes are made by a parent or guardian, and we collect a child's details only with their consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new effective date.
By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy.